Privacy Policy

Last Updated: May 30, 2026

Harix Distribution values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Definitions

Account: A unique account created for you to access our services.

Cookies: Small files stored on your device that help improve website functionality and user experience.

Personal Data: Information that identifies or can identify an individual.

Service: The Harix Distribution website and related services.

Usage Data: Information collected automatically while using our website.

2. Information We Collect

Personal Information

We may collect personal information including:

• First and Last Name
• Email Address
• Phone Number
• Address
• City
• Province / State
• Postal / ZIP Code

Usage Data

We may automatically collect:

• IP Address
• Browser Type and Version
• Device Information
• Pages Visited
• Date and Time of Visits
• Session Duration
• Diagnostic and Performance Data

3. Cookies & Tracking Technologies

Harix Distribution uses cookies and similar technologies to improve website performance, enhance user experience, analyze website traffic, and maintain website security.

Types of Cookies We Use

• Essential Cookies – Required for website functionality.
• Preference Cookies – Remember your settings and preferences.
• Analytics Cookies – Help us understand website usage.
• Consent Cookies – Record your cookie preferences.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. How We Use Your Information

Your information may be used for the following purposes:

• Provide and maintain our services.
• Process orders and transactions.
• Manage customer accounts.
• Respond to inquiries and support requests.
• Send service updates and notifications.
• Improve website functionality and performance.
• Analyze usage trends and marketing effectiveness.
• Comply with legal obligations.
• Protect against fraud and unauthorized activity.

5. Sharing of Information

We may share information with:

• Authorized service providers.
• Business partners assisting in service delivery.
• Affiliates and related entities.
• Legal authorities when required by law.
• Third parties involved in mergers, acquisitions, or business transfers.

We do not sell your personal information to third parties.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements.

Retention Periods

• User account information: Up to 24 months after account closure.
• Customer support records: Up to 24 months after ticket closure.
• Website analytics data: Up to 24 months.
• Server logs: Up to 24 months.

Information may be retained longer where required for legal compliance, fraud prevention, dispute resolution, or security purposes.

7. International Data Transfers

Your information may be processed and stored in locations outside your province, state, or country. Where required, appropriate safeguards are implemented to ensure your data remains protected.

8. Your Privacy Rights

You may have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your personal information.
• Withdraw consent where applicable.
• Request information regarding data retention.

Requests can be submitted using the contact information provided below.

9. Disclosure of Information

Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations.
• Protect company rights and property.
• Investigate fraud or security issues.
• Protect users and public safety.
• Defend against legal claims.

10. Data Security

We implement commercially reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no online transmission or storage method can be guaranteed as completely secure.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website following updates constitutes acceptance of the revised policy.

14. Contact Us